FAQ

Q1: Where is Hailway Furniture located?
A: Our business is located at Weinheimer Straße 62, 64625 Bensheim, Germany.

Q2: How can I contact customer support?
A: You can reach us via email at tranthanhphong287639@gmail.com or by phone at +1 719 304 1669.

Q3: How long does shipping take?
A: Shipping times vary by location:

• Within Germany: 3–7 business days

• European Union: 5–14 business days

• International: 10–21 business days

Q4: Do you ship internationally?
A: Yes, we ship worldwide. Please note that international shipments may be subject to customs fees and import taxes, which are the buyer’s responsibility.

Q5: Can I track my order?
A: Yes! Once your order is shipped, we will provide you with a tracking number via email.

Q6: What is your return policy?
A: Please refer to our Return Policy page for detailed information on returns and exchanges.

Q7: Are your products handmade?
A: Yes, many of our pieces, including our signature olive wood human-shaped chair, are carefully hand-carved to ensure quality and uniqueness.

Q8: What payment methods do you accept?
A: We accept all major credit cards and secure payment options available through our Shopify checkout.

Q9: Can I cancel or modify my order?
A: Please contact us as soon as possible at tranthanhphong287639@gmail.com if you need to change or cancel your order. We will do our best to accommodate you if the order has not yet been processed.